System: WIndows 10 Home 64 bit
Kaspersky Free for Windows (latest update today 16.12.2019, but see below)
An hour ago, I got a pop-up message from the Kaspersky application that a restart of the computer is needed (because of an application update apparently).
However, after the restart I can now no longer connect to the Internet via my ADSL broadband connection (only WiFi).
I have already tried:
- restarting the computer again,
- restarting the ADSL router/modem,
- ipconfig /release and ipconfig /renew
- in Device Manager, scanned for new hardware, but only the two Kaspersky adapters are found.
All without success, but this is not surprising:
ControlPanel/Network Connections shows that there are now only these two Ethernet adapters left:
- “Ethernet 2 / Kaspersky Security Data Escort Adapter”
- “Ethernet 3 / Kaspersky Security Data Escort Adapter #2”
Both show “Network cable unplugged”.
The “normal” (non-Kaspersky) Ethernet adapter has disappeared and thus can no longer be used.
I have so far never used the Kaspersky-specific “Secure Connection”, so I do not really need those two “Data Escort” adapters. There was one installed before this update already, but that did never interfere with the “normal” (non-Kaspersky) Ethernet connection.
Using the Kaspersky Secure Connection to the Internet worked initially, but it broke down after five minutes and could not be re-established.
How can I get the normal Ethernet adapter/ connection back?
Thanks in advance for your help!