Kaspersky
Question

Cloud Plus Installation issue - "Setup wizard cannot process the command line"

  • 27 October 2021
  • 1 reply
  • 79 views

Hi All,

I’ve have an issue when installing the distributable package for Cloud Plus.

 

Originally I was using on-premise Business Select but have changed to the Cloud Plus product.

Before making the on-premise Kaspersky Security Center redundant, each workstation had the KES for Windows v11.6.x and network agent removed using an uninstallation task in preparation for the Cloud Plus package to be installed.

 

Everything has gone fine apart from one workstation.

 

When trying to install the Cloud Plus distribution package on this particular Windows10 workstation, it stops at Installing Network Agent and gives an error of Setup Wizard cannot process the command line.

 

I have tried the following:

  • Clearing the registry of any previous Kaspersky keys
  • Removing any traces of Kaspersky in Program Files (x86) / ProgramData folders
  • Cleared any residual files fromTemp folders (\windows\temp and any user profile Temp folders)
  • Run an SFC
  • Checked Windows 10 is up to date (it’s on latest Win10 build)
  • As a test, tried a test installation of Endpoint Security for Windows v11.7.0 - no issues there. Uninstalled after test.
  • Extracted the files from the Cloud Plus distribution package to test a manual installation. KES for Windows installs, the Network Agent does not.
  • Installed a test Endpoint Security for Windows 11.6.0 (install works) and then uninstalled using KavRemover to see if it clears anything else up. Still get the issue when trying to install the Cloud Plus package though.
  • Tried installing under local administrator and also with domain administrator.

No matter what I have tried, I still get the same issue. Does anyone else have any ideas?

 

Thanks in Advance.

 

 

 

 


1 reply

Userlevel 7
Badge +11

Hi,

Please open a support ticket in Kaspersky Company Account, attach the getsysteminfo (gsi) of the computer with problems for review.

Download the GetSystemInfo tool: http://www.getsysteminfo.com/download/GetSystemInfo.exe

Regards

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