Kaspersky
Question

Can't add user on Endpoint Security Cloud [MOVED]

  • 3 September 2021
  • 1 reply
  • 54 views

Hi,

We are testing the Cloud solution for our company, and created a cloud account and created a workspace but we are unable to create users. I can’t pass the “ Verify user email addresses and aliases” screen, no matter what…

 

Can someone help?

 

Thank you.


1 reply

Userlevel 2
Badge +1

Greetings 4x4mt,

Are you adding the users as described in this article:

https://support.kaspersky.com/Cloud/1.0/en-US/177865.htm

If so I would recommend opening a support case at companyaccount.kaspersky.com.

Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET)
Excluding company holidays

https://support.kaspersky.com/us/b2b/US

To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information.

To register for CompanyAccount, click on the link below:
https://companyaccount.kaspersky.com/account/create

Once at this site:
• Enter First name, Last name, Company Name, E-mail address.
• Upload a key file (.key) or enter your 20 digit activation code.
• Enter the CAPTCHA code
• Accept the “terms of Privacy Statement.”
• Click "Create now."

Once completed, you will receive an email with instructions on how to access Kaspersky Lab support.

For more details, click on the link below:

http://support.kaspersky.com/faq/companyaccount_help .

Best Regards,

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