Kaspersky
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Windows Bitlocker [MOVED]

  • 23 July 2021
  • 2 replies
  • 50 views

Hello All,

 

I have an Computer with Bitlocker encryption and after install KES 11.6.0.394 , every time when we power on Computer (only in this situation) return:

“Bitlocker needs your recovery key to unlock your drive because the trusted platform module is unavailable” And Prompt Recovery Key to proceed. 

 

If I turn the computer off and on again , the system runs normally.

When we uninstall KES and the problem didn't happen again , runs normally.

 

Has anyone caught this problem or know a solution?

 

Thanks to advance and Best Regards

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Best answer by luizpereira 27 July 2021, 22:00

Hi All,

 

Thanks to replyng!!

We solved by disabling the encryption function. This can be done by policy or Setup.

 

Regards,

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2 replies

Userlevel 2
Badge +1

Greetings luizpereira,

This issue requires some investigation so, I would recommend opening a support case at companyaccount.kaspersky.com.

US Support
Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET)
Excluding company holidays

https://support.kaspersky.com/us/b2b/US

To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information.

To register for CompanyAccount, click on the link below:
https://companyaccount.kaspersky.com/account/create

Once at this site:
• Enter First name, Last name, Company Name, E-mail address.
• Upload a key file (.key) or enter your 20 digit activation code.
• Enter the CAPTCHA code
• Accept the “terms of Privacy Statement.”
• Click "Create now."

Once completed, you will receive an email with instructions on how to access Kaspersky Lab support.

For more details, click on the link below:

http://support.kaspersky.com/faq/companyaccount_help .

Best Regards,

Hi All,

 

Thanks to replyng!!

We solved by disabling the encryption function. This can be done by policy or Setup.

 

Regards,

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