Kaspersky
Question

Win 10 Pro Version 1909 BSOD, caused by klbackupdisk.sys

  • 10 January 2020
  • 4 replies
  • 1912 views

Hi guys,

I am facing BSOD which happened randomly. I am currently using Windows 10 Pro version 1909 with Kaspersky Endpoint Security 11.2.0.2254 installed.

I managed to use the bluescreen viewer to find the cause of the BSOD, which is klbackupdisk.sys. Below are the info:

==================================================
Dump File         : 121219-23046-01.dmp
Crash Time        : 12/12/2019 11:07:46 AM
Bug Check String  : 
Bug Check Code    : 0xbbadb001
Parameter 1       : 0x00000002
Parameter 2       : 0xd17c8f10
Parameter 3       : 0x00000000
Parameter 4       : 0x00000000
Caused By Driver  : klbackupdisk.sys
Caused By Address : klbackupdisk.sys+6c17
File Description  : Backup Disk Filter [fre_win7_x86]
Product Name      : Coretech Delivery
Company           : AO Kaspersky Lab
File Version      : 30.189.12.0
Processor         : 32-bit
Crash Address     : ntoskrnl.exe+166ae8
Stack Address 1   : klbackupdisk.sys+5f3a
Stack Address 2   : klbackupdisk.sys+1637
Stack Address 3   : klbackupdisk.sys+1df4
Computer Name     : 
Full Path         : C:\WINDOWS\Minidump\121219-23046-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 18362
Dump File Size    : 520,316
Dump File Time    : 12/12/2019 11:11:59 AM
==================================================

 

Anyone face this issue? Please advise if there is any solution. Appreciated.

 

Regards,

Thomas


4 replies

Userlevel 5
Badge +4

Hi,

Please provide us with GSI log from that host and with full memory dump.

Please use any file sharing resource to upload data and provide us with a link.

Thank you!

I am having the same issue as the original poster. I have uploaded minidumps and GSI zips, which were renamed .zips to .txt and uploaded OK!

 

Userlevel 5
Badge +4

Hi,

We submitted ISSUE 4083273.

We will infor you as soon as we recieve any new info.

Thank you!

Userlevel 5
Badge +4

Hi,

Please install PF6032 and try to reproduce the problem. Please provide us with full memory dump if the problem reoccurs.

To get PF6032 please create a request to https://companyaccount.kaspersky.com/

Thank you!

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