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Question

was there a problem placing your order [Moved]

  • 1 August 2020
  • 5 replies
  • 125 views
I

Hello ,

I order kaspersky for buisness , I make paymet then I recieved Email notice me was problem with placing your order ?

Kindly help me with this message.

Thanks.

 

Moderator note : Topic moved to section  “Kaspersky Corporate Products “

5 replies

I

Please Check attachment 

 

1 Attachment
I

I dont have account and activation key

Berny
Rank
Userlevel 7
Badge +6

@ibrahimhabean Unfortunately we can’t help you in the B2C Section , that’s why your Topic got moved to the B2B Section.

Please submit your issue here https://companyaccount.kaspersky.com/account/login

Also, please  wait  for further adequate assistance.

Forum Moderator France & BeNeLux - Did it answer your question? Mark it as solved | Est-ce la réponse à votre question? Marquez-le comme résolu | Is dit het antwoord op uw vraag? Markeer het als opgelost | Errare humanum est.
I

thank you for reply.

I bought it from kaspersky online store.

I bought Kaspersky endpoint security for business.

I have recieved an email with Return to cart , When I returned to cart it asks me to enter my visa card again to mke payment , I already make payment and has transaction on my account bank

FLOOD
Rank
Userlevel 7
Badge +8

Hello @ibrahimhabean,

Welcome!

A “problem placing order” may be caused by several things, for example, a problem with the payment method, a mismatch between information provided, etc...

  • Which Kaspersky software did you attempt to purchase?
  • Was the purchase from a Kaspersky online store & or Kaspersky business partner? 
  • In the email advising there’s “a problem with the order”, does the email advise any recovery steps? 
  • Has a transaction/deduction been made on your bank account? 

Please let us know?

Thank you:pray_tone3:

Flood:whale:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!

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