was there a problem placing your order [Moved]

  • 1 August 2020
  • 5 replies

Hello ,

I order kaspersky for buisness , I make paymet then I recieved Email notice me was problem with placing your order ?

Kindly help me with this message.



Moderator note : Topic moved to section  “Kaspersky Corporate Products “

5 replies

Userlevel 7
Badge +9

Hello @ibrahimhabean,


A “problem placing order” may be caused by several things, for example, a problem with the payment method, a mismatch between information provided, etc...

  • Which Kaspersky software did you attempt to purchase?
  • Was the purchase from a Kaspersky online store & or Kaspersky business partner? 
  • In the email advising there’s “a problem with the order”, does the email advise any recovery steps? 
  • Has a transaction/deduction been made on your bank account? 

Please let us know?

Thank you:pray_tone3:


thank you for reply.

I bought it from kaspersky online store.

I bought Kaspersky endpoint security for business.

I have recieved an email with Return to cart , When I returned to cart it asks me to enter my visa card again to mke payment , I already make payment and has transaction on my account bank

Userlevel 7
Badge +8

@ibrahimhabean Unfortunately we can’t help you in the B2C Section , that’s why your Topic got moved to the B2B Section.

Please submit your issue here https://companyaccount.kaspersky.com/account/login

Also, please  wait  for further adequate assistance.

I dont have account and activation key

Please Check attachment 


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