Update files are corrupted

  • 19 November 2019
  • 2 replies

I have this problem from yesterday night.  (Kaspersky console version 10.5.1781)


Agent version is:




Someone have resolved this problem?

2 replies

Userlevel 5
Badge +2


Please notice that issue happens when attempting to download KES 11.2 upgrade patches. DB update should run successfully no matter the task ends up with an error and security of the hosts is not affected.

Root cause of the issue is already discovered and we are now waiting for R&D to provide a fix. We will provide further updates in this post.

Thank you! 

@Matt, if you are still following this topic.

I have the same problem on 5 servers. Can you confirm that on the KSC server, the following directory exists ?

C:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Center\Share\Updates\updates\bin\kes11

On my servers, the folder does not exist. Folders for KES10 do exist, and KES10 still updates fine on my networks. So I am wondering if a folder kes11 should exist and if it is related to this problem.


@Kaspersky is there any news on this  ? This is a rather (very) substantial problem. I have > 100 pc’s in 5 client networks not receiving database updates, “Databases are extremely out of date”. KSC 10.3.407 + KES

Reply / Ответить