KSC 10.5.1781 with Patch B
unable to upgrade from Kes10sp2 to kes11.2 on a encrypted system.
Please find the appropriate logs in the below link:
Best answer by Caos
As the article indicates:
Updating via the Kaspersky Lab update service
Kaspersky Endpoint Security 11.2.0 for Windows can be installed via the Kaspersky update service.
You can update the following applications:
° Kaspersky Endpoint Security for Windows 11.0.1 (version 188.8.131.52)
° Kaspersky Endpoint Security for Windows 11.1.0 (version 184.108.40.20619)
° Kaspersky Endpoint Security for Windows 11.1.1 (version 220.127.116.11)
The auto upgrade (from KSC) is only possible if it is already in version 11. In addition, you can only update the version of KES with the device being encrypted with FDE from version 11. It is a new functionality that was introduced in this version. Also indicate that one thing is that you have the encryption modules installed (FDE or FLE) and another thing is that the disk is encrypted. One thing does not imply the other.
If you want to upgrade from the version of KES10 to KES11 you have to:
-Apply a decryption policy and wait for it to be decrypted
-Update to KES11
- Encrypt again with a KES11 directive
Once in KES11, in theory, it is possible to update the KES11 version without decrypting.