Unable to log case .account inaccessible

  • 8 January 2021
  • 5 replies

Hi Support ,

Why am i to sign in to Kaspersky Company Account with clicking  forgot password , It doesn’t send any email to my outlook ?  I can very confirm that my outlook have no problem as i still can received account confirmation from My Kaspersky webpage login .  When i try  register Kaspersky Company Account, it show error as below . Kindly assist to reset password for me.


The account for this e-mail address already exists.
To finish account registration and activation, please confirm your e-mail address by clicking the link you received.

5 replies

Userlevel 7
Badge +8

@Wesper Tang Welcome.

Please try Live Chat https://support.kaspersky.com/b2c/ 

> Purchasing and licensing > Contact support > Kaspersky Lab > Live Chat


Hi Berny ,

Thanks for your reply . However i am not sure the location which you provided .  It  that correct to click as below ?


Userlevel 7
Badge +8

@Wesper Tang Please see below , did you select your country ?




Hi  Berny ,

My country already as default (Malaysia ) . However , i cant find any keyword of Purchasing and licensing  on below .



Userlevel 7
Badge +8

@Wesper Tang Please make a try with another location where the Chat option is available.

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