Kaspersky
Question

Third-party application is already installed : 360 Antivirus Software [moved]

  • 29 April 2021
  • 1 reply
  • 19 views

I’ve been trying to install Endpoint Security but keeps prompting this error message that I have existing third-party antivirus software which I don’t have.

OS : Windows 10 Pro

Somebody please help me. Thank you.


1 reply

Userlevel 7
Badge +11

Hi,

Please open a support ticket in the Kaspersky Company Portal, and send them the getsysteminfo (gsi) of the computer with this error for review.

Click here to download the GetSystemInfo tool
https://media.kaspersky.com/utilities/ConsumerUtilities/GetSystemInfo6.2.2.15.exe

Probably there are leftovers of this software in your computer.

Regards
 

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