I’m experiencing an issue where periodically users cannot login to their Windows 10 1809 devices because they get the “ The User Profile service failed the sign in User profile cannot be loaded “ message.
We are using Kaspersky Endpoint Security 22.214.171.124 on our client machines and, in the event logs there is a Kaspersky entry which seems to either cause the issue or point to an issue, it’s in the Application log, Event ID 1552, “User hive is loaded by another process (Registry Lock) Process name: C:\Program Files (x86)\Kaspersky Lab\Kaspersky Endpoint Security for Windows\avp.exe” ← is this normal? I see it 10 to 20 times a day on a given machine, which experiences the logon issue - after reboot the logon issue goes away. No temporary profiles are being created, replacing ntuser.dat doesn’t help, it happens for new and old profiles.
So can anyone tell me if the above entry from Kaspersky is some routine task and if not, where can I start looking for the reason of Kaspersky locking the registry?