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The Kaspersky Security Network Statement is not supported by the policy

  • 3 May 2019
  • 7 replies
  • 2120 views

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Windows 10 x64 - Build 17763
KES 11.1.0

My device is in a critical status. How do I solve this issue? IT is happening to only one device out of over 300.
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Best answer by ForYouAreCrunchy 22 May 2019, 17:48

This resolved itself eventually. Close this support request.
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7 replies

Userlevel 4
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Hi,

Could you please describe the issue with more details.
Userlevel 7
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Hi,

Please upload the necessary information so that we can help you (Version and build of Kaspersky installed (KSC installed?), upload your getsysteminfo (gsi) using the latest available version of it, you must send the URL of the Web that is generated with the report, to review it, etc ...).

To generate the getsysteminfo (gsi) check this link: https://support.kaspersky.co.uk/common/diagnostics/3632#block7

Getsysteminfo (GSI) direct download: http://media.kaspersky.com/utilities/ConsumerUtilities/GetSystemInfo6.2.zip

In addition to attaching the gsi file, it is advisable to send the URL link of the Web that is generated with the report, to facilitate the work.

Please uploads screenshoots.

Explain better the problem.

Has you enable or disable the use of the KSN in the Software settings as described in the User Manual?
Review: https://support.kaspersky.com/14325

Regards
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Has you enable or disable the use of the KSN in the Software settings as described in the User Manual?
Review: https://support.kaspersky.com/14325


I "has" not enabled or disabled the use of KSN in software settings as described in the User Manual. This issue is with ONE device taht got the exact same policy as the other 300 devices.

Userlevel 4
Badge +2
Could you please provide us with GSI report from that host as Caos stated?
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This resolved itself eventually. Close this support request.
@ForYouAreCrunchy How did you resolve this problem? I'm with this same status "The Kaspersky Security Network Statement is not supported by the policy" and I didn't change the configurations of KSN. When I install the Endpoint Version 11.1.1 the problems began and all devices report this status.
KSC 10 version: 10.5.1781

Can anyone help me, please?

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