Kaspersky
Question

System hanging issue [Moved]

  • 17 July 2019
  • 2 replies
  • 210 views

Sometimes system becomes unresponsive and hanging issues after install kaspersky endpoint security. This issue happening only in windows 8, 10. but it's working fine in windows 7. why it is happening this issue. Can anyone help me?

2 replies

Userlevel 7
Badge +11
Hello Laxmikanth,
Welcome!
Please tell us:
  1. Operating system, version, build, release?
  2. All installed Kaspersky software: full name(s), version(s), patch(s)?
  • And a detailed report"
  1. Was any Kaspersky software installed before: "installed kaspersky endpoint security"?
  2. If "YES", which product(s)?
  3. Does the issue happen 24x7?
  4. Have you uninstalled and reinstalled the Kaspersky software?
  5. Are any VPNs in use when the "system unresponsive" events happen?
  6. What actions do you take when the issue happens?
  • Provide as much detail as you can please.
Thanks!
Thanks for the quick response on the issue.

Below Detailed report.

1.Operating system, version, build, release?
Ans: Windows 8 & 8.1 professional 64 bit.
2. All installed Kaspersky software: full name(s), version(s), patch(s)?
Ans: kaspersky endpoint security 11.0.0.6499
3.Was any Kaspersky software installed before: "installed kaspersky endpoint security"?
Ans: No
4.Does the issue happen 24x7?
Ans: No, only sometimes
5.Have you uninstalled and re installed the Kaspersky software?
Ans:yes,I tried uninstall and re install. But i did not change anything.
6.Are any VPNs in use when the "system unresponsive" events happen?
Ans: No, we don’t use vpn.
7.What actions do you take when the issue happens?
Ans: I don’t know how to solve this issue. I try uninstall and re install the kaspersky when this
issue happen. Stop the updates.


May I know the reasons of this issue.
That would be of great help if it has been resolved.

Thanks and Regards,
Laxmikanth

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