Kaspersky
Question

Sms message to Activate 2FA for Admin Accounts is not received.

  • 23 June 2021
  • 1 reply
  • 25 views

Hello. We are trying to enable the 2FA in our Endpoint Security Cloud account, for our Admin accounts but the SMS never arrives to our mobile numbers. Anyone else with the same issue?


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1 reply

Userlevel 2
Badge +1

Greetings Tech.S

SMS's are sent from our back end servers, so please open a support incident to have this checked; see the info below:


You can contact Kaspersky Technical Support by opening a case at companyaccount.kaspersky.com or by calling 781.503.1880 option 3.

Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET)
Excluding company holidays

https://support.kaspersky.com/us/b2b/US

To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information.

To register for CompanyAccount, click on the link below:
https://companyaccount.kaspersky.com/account/create

Once at this site:
• Enter First name, Last name, Company Name, E-mail address.
• Upload a key file (.key) or enter your 20 digit activation code.
• Enter the CAPTCHA code
• Accept the “terms of Privacy Statement.”
• Click "Create now."

Once completed, you will receive an email with instructions on how to access Kaspersky Lab support.

For more details, click on the link below:

http://support.kaspersky.com/faq/companyaccount_help .

Best Regards,