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Signature mismatch for the file "install_flash_player.exe"


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Hello,

Recently we have an issue when run the "Install required updates and fix vulnerabilities" task, most of the new application updates could be updated successfully, but the Adobe flash player with the "signature mismatch" error as shown in the screenshot.

I can manually download the files (install_flash_player.exe) by IE and Firefox on the KES server.

Does anybody has the similar issue? thanks in advance for any comment.


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Best answer by Billhwang163 14 August 2019, 03:17

Thank you, here is the log file.
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14 replies

Userlevel 2
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Hi,

Could you please specify versions that you use.

Thank you!
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@Konstantin Antonov thanks for your attention, our version is Kaspersky Endpoint Security for Windows (11.1.1).
Userlevel 4
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Hi,

I can manually download the files (install_flash_player.exe) by IE and Firefox on the KES server.


is this the same update file, that was downloaded by KSC?
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@Nikolay arinchev yes the same file, I copied the URL from KSC as shown in the screenshot.

Thanks
Userlevel 4
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Thank you for that info!
Could you please re-run "Download updates" task, make sure it was copleted successfully and then run the task to updae flash pleer once again?
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I successfully re-run the download task as shown in below, then re-run the update task, but still the same issue.

Userlevel 4
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Thank you for that info!

Could you please confirm, that this error is related to flash pleer only or there are some other applications with that kind of error?
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Yes, only relates to flash player, no any others.
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I did another test of Create Installation Package



but download error



Tried download the files by IE again, still successfully.

Userlevel 4
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Thank you for that info!

For further investigation could you please provide us with GSI log from Admin server host?
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@Nikolay arinchev could you please tell me how to export the GSI log?
Userlevel 4
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Please refer to the article - https://support.kaspersky.com/common/diagnostics/3632
If the file is too large to be attached here, please use any file sharing resource and provide us with a link.
Thank you!
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Thank you, here is the log file.
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@Nikolay arinchev hello, any progress? thanks

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