Setup process error: 1603 Increase DiskSpace on Network Agent 11.0.0.1131
Setup process error: 1603 (General Windows Installer engine error. Increase DiskSpace requirements in Setup.ini and try again.)
Installing on Windows Server 2019 version 1809
Server has 298Gig C Drive with with 279Gig free, so space is not an issue. I have tried logging in with my account and with the admin account and get the same result. It's not happening to all servers/computers. Only about 20% of them. Any ideas?
According to System event log there are several sevents like "The driver detected that the device \Device\Harddisk0\DR0 has its write cache enabled. Data corruption may occur."
Please confirm that your HDD works correctly before we continue.
Please provide us with C:\WINDOWS\Installer\MSI916B.tmp as well.
Thank you!
One thing we did note is that this has a dynamically expanding disk, so the hard drive expands as required. Could the installer be reading this incorrectly and not allowing for it to be a dynamically expanding disk?
Also, the temp file you have asked for is not on that server.
What we have found so far is that all servers seeing this error have dynamicly expanding disks and run on a Hyper-V 2012 R2 host. We will be updating our hosts to 2019 in the next 3 months but I am not sure I can go three months without AV on these servers.
GSI of this second server is attached.
What we have found so far is that all servers seeing this error have dynamicly expanding disks and run on a Hyper-V 2012 R2 host. We will be updating our hosts to 2019 in the next 3 months but I am not sure I can go three months without AV on these servers.
GSI of this second server is attached.
Hello!
First of all you need to check if the Windows has some fragments of the previous KES installation.
Please use Kavremover
The error that we seen in the logs is "Application: Kaspersky Endpoint Security for Windows -- The installed AES-56 encryption libraries do not correspond to the AES-256 encryption libraries in this package."
Also check the type of encryption of installing package,
Thank you!
What we have found so far is that all servers seeing this error have dynamicly expanding disks and run on a Hyper-V 2012 R2 host. We will be updating our hosts to 2019 in the next 3 months but I am not sure I can go three months without AV on these servers.
GSI of this second server is attached.
First of all you need to check if the Windows has some fragments of the previous KES installation.
Please use KavremoverThe error that we seen in the logs is "Application: Kaspersky Endpoint Security for Windows -- The installed AES-56 encryption libraries do not correspond to the AES-256 encryption libraries in this package."
Also check the type of encryption of installing package,
Thank you!
Thanks you for the information. I ran the Kavremover tool as requested on the main server (the one I have access to reboot during the day). I did not see any option in this tool to remove the Network Agent, which is the item failing on this server, It fails on the network agent and then does not proceed to the installation of the main application.
I did select the Kasp Endpoint Security (in the Kavremover tool) and rebooted as requested by the software. This did not make any difference and the software still refuses to install at the Network Agent.
Please run kavremover with "-nodetect" key and specify Network Agent version manually.
Please let us know about result.
Please run kavremover with "-nodetect" key and specify Network Agent version manually.
Please let us know about result.
Could you please have a look at kavremover and tell me which item I should be selecting? I can not see any items in the list that detail or are similar to Network Agent.
This installed without error. Something in the disk space checking on the newer version?
Please run kavremover with "-nodetect" key and specify Network Agent version manually.
Please let us know about result.
Please note that this is not the answer. I am not sure how to remove the incorrect selection that indicates that it is the answer.
You can use the following utility https://support.kaspersky.com/13088, but at first we recommend describe your isuue, possible, you don't need to use mentioned utility.
Thank you!
The removal tool DOES NOT WORK WHEN THERE IS NOTHING INSTALLED. I am not having issues removing an old version. The issue is with installing a new version.
If I go to an older version it will install and work fine. I can also uninstall the old version. The issue is only with the new version.
Thank you!
Thank you!
Thanks
INC000010637336
Thank you!
INC000010637336
Hello!
Please wait fro the answer in incident.
Thank you!
Any idea?
Greetings from Rosario, Argentina 👍🏼
Any idea?
Greetings from Rosario, Argentina 👍🏼
Hello!
Please create an incident to your company account.
Thank you!
Hey,
Sorry for late reply.i dont know what is the reason behind this error.but error only occurs when you are using standalone network agent or kaspersky endpoint secuirty packges.
i fixed it by installing both applications separately via remote installations and local instllation using
KLshare and packages.
Could you please create incident in CompanyAccount and provide us a number.
Thank you!
Thanks
INC000010637336
Hi did you get a solution to this issue?
I had this problem and it was fixed by removing checkpoint vpn.
Solved this by Cleaning out the C:\Windows\Temp folder, restarting the server and then installing kasperky. Worked on 2012R2 and 2016 servers
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