Kaspersky
Question

Remote Installation failure

  • 10 August 2021
  • 1 reply
  • 21 views

I have installed security center 13 in windows server after adding domain and active directory the remote installation for computers in active directory fails cause network agent is not installed or inaccessible but I have already installed the network agent but the network agent can’t see the server only the active directory


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Userlevel 2
Badge +1

Greetings PrinceZezo,

The request is not clear; however, you can check the status of the network agents by opening it’s graphic utility and launching a klnagchk command, this will help diagnose the communication settings:

https://support.kaspersky.com/9319

Please fix any communication failures that you encounter with the tool.

If the issue persists I would recommend opening a support case at companyaccount.kaspersky.com.

Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET)
Excluding company holidays

https://support.kaspersky.com/us/b2b/US

To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information.

To register for CompanyAccount, click on the link below:
https://companyaccount.kaspersky.com/account/create

Once at this site:
• Enter First name, Last name, Company Name, E-mail address.
• Upload a key file (.key) or enter your 20 digit activation code.
• Enter the CAPTCHA code
• Accept the “terms of Privacy Statement.”
• Click "Create now."

Once completed, you will receive an email with instructions on how to access Kaspersky Lab support.

For more details, click on the link below:

http://support.kaspersky.com/faq/companyaccount_help .

Best Regards,