Kaspersky
Question

Protection lost on many computers


Hi,

Since a few days, KSC consol shows many computers and servers with this warnings:
  • The device is not managed
  • The protection is disabled
I tried to re-install the agent and the KES, but it didn't solve the problem.

What could be the problem. should I uninstall then re-install the agent and the antivirus on those machines?

3 replies

Userlevel 2
Badge +2
Hi,

Could you please specify versions that you use and provide full GSI report with event logs from KSC.

Thank you!
I figured it out by enabling communication via tcp port 14000.
This port was closed since the beginning and it wasn't a problem. I don't what happened in between !
Userlevel 5
Badge +4
Hi,

In order to make Network Agent and KSC work correctly, 13000,14000TCP and 15000UDP should be available at both sides.

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