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Question

Outlook automatically disabled Kaspersky anti-virus addin. [MOVED]

  • 4 February 2021
  • 6 replies
  • 95 views
Z
  • Ziz
  • Community Citizen
  • 4 replies
Hello everyone, hopre you’re doing well. Can I ask what is the root cause of this issue that the outlook was automatically disabling the Kaspersky? 
Thank you for your answers.

 

6 replies

Flood and Flood's wife
Rank
Userlevel 7
Badge +9

Hello @Ziz, 

Welcome back!

  1. Which version & patch of KAV is installed → on the Windows Taskbar, rightclick the Kaspersky icon, select About ? 
  2. What is the version of the disabled Kaspersky Add-on? 
  3. What is the Outlook version? 
  4. What is the Operating system version & build? 
  5. In KAV Reports, are there any events that match Microsoft Outlook or Kaspersky Add-on?
  6. Is KAV Premium or Free? 

Please let us know? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
Z

Hi @Flood and Flood's wife 

Good day and hope you’re doing well! 

Please see the info below:

Which version & patch of KAV is installed → on the Windows Taskbar, rightclick the Kaspersky icon, select About ? Kaspersky Endpoint Security for Windows (11.3.0) ver 11.3.0.773
What is the version of the disabled Kaspersky Add-on? 2016
What is the Outlook version? 16.0.13628.20274
What is the Operating system version & build? Windows 10 (19041)
In KAV Reports, are there any events that match Microsoft Outlook or Kaspersky Add-on? None

Is KAV Premium or Free? 

 Premium

 

Thank you so much for your response.

Flood and Flood's wife
Rank
Userlevel 7
Badge +9

Hello @Ziz, 

You’re most welcome:relaxed: !

Thank you for the information:ok_hand_tone3:

  • Kaspersky Endpoint Security for Windows is a from Kaspersky business software range, atm, your topic is in Products for Home, Kaspersky Anti-Virus. 
  • We’ve requested the Moderators move your topic. 
  • If no-one from the Business community responds in a timely manner, please contact Kaspersky via your Company account. 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
Z

What would be the possible remedy for this issue? We encounter this again even if we already enabled it in outlook.

Z
Please see the ADD-IN ALERT: How can we prevent this?

 

Flood and Flood's wife
Rank
Userlevel 7
Badge +9

What would be the possible remedy for this issue? We encounter this again even if we already enabled it in outlook.

Hello @Ziz, 

  • If no-one from the Business Community responds in a timely manner, please contact Kaspersky via your Company account. 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!

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