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Network Drive Or, File server protection

  • 29 March 2019
  • 3 replies
  • 234 views

Userlevel 2
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Hello everybody,
Kaspersky Endpoint Security 11 is doing well on Desktop/Laptop. But on Network Drive Or, File server Kaspersky Security 10 version not acting well - it's go gray in color and became inactive.
Kaspersky Virus Removal tool was used and viruses also found but then also unable to remove or reinstall the Kaspersky Security 10 in that file server. Even in safe mode unable to Uninstall the Kaspersky Security 10.
In such scenarios what's to be done step-by-step.

Thanks in Advance
@Deadlock4400
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Best answer by Caos 28 May 2019, 08:30

Hi,



Please upload the file server getsysteminfo (gsi) using the latest available version of it.



To generate the getsysteminfo (gsi) check this link: https://support.kaspersky.co.uk/common/diagnostics/3632#block7



Getsysteminfo (GSI) direct download: http://media.kaspersky.com/utilities/ConsumerUtilities/GetSystemInfo6.2.zip



Regards
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3 replies

Userlevel 2
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hello everybody let me clear again the scenario below -

First Inquiry: in every company there is one or more network share drive or File Server where usually KSWS 10 is used. But unfortunately, after KES or KSWS installed, those type file servers or network share drive become inaccessible by other PCs. Which steps should be followed to make those Networks Drives or, File Servers available like it was before.
Second Problem:
A File Server was running well where KSWS was installed and as this was accessible from many PCs, it was infected and then tried a lot to uninstall the KSWS (which became GRAY in color), also run KVRT where few strong viruses has been found and disinfected and restart that server again and again same viruses? What to do in this type of scenario!!

Thanks in Advance

@Deadlock4400
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Dear @Nikolay arinchev ,

Hope to have suggestions from you please asap.
Userlevel 7
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Hi,

Please upload the file server getsysteminfo (gsi) using the latest available version of it.

To generate the getsysteminfo (gsi) check this link: https://support.kaspersky.co.uk/common/diagnostics/3632#block7

Getsysteminfo (GSI) direct download: http://media.kaspersky.com/utilities/ConsumerUtilities/GetSystemInfo6.2.zip

Regards

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