Kaspersky Endpoint Security 11 is doing well on Desktop/Laptop. But on Network Drive Or, File server Kaspersky Security 10 version not acting well - it's go gray in color and became inactive.
Kaspersky Virus Removal tool was used and viruses also found but then also unable to remove or reinstall the Kaspersky Security 10 in that file server. Even in safe mode unable to Uninstall the Kaspersky Security 10.
In such scenarios what's to be done step-by-step.
Thanks in Advance
Best answer by Caos
Please upload the file server getsysteminfo (gsi) using the latest available version of it.
To generate the getsysteminfo (gsi) check this link: https://support.kaspersky.co.uk/common/diagnostics/3632#block7
Getsysteminfo (GSI) direct download: http://media.kaspersky.com/utilities/ConsumerUtilities/GetSystemInfo6.2.zip