Kaspersky
Question

Network Agent connectivity issues

  • 26 June 2019
  • 7 replies
  • 172 views

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Dear Support,

Greetings,

There is an error while sending heartbeat from command prompt (snapshot attached herewith), also so many devices are powered and running perfectly with Network Agent and KES Application but still its showing "OUT OF CONTROL" maybe just because its not synchronizing with KSC.

KSC Version 10.5 and other KSC Version 11

Network Agent Version: 10.5 / 11

KES 11*

I have checked the resources of Server, memory and cpu is barely utilizing 20% but still this error appearing. Please guide on this..

Thanks


7 replies

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Dear Support,

Waiting for your response.

Thanks
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Dear Support,

Waiting for your kind response.

Thanks
Userlevel 4
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Hi,

Could you please clarufy how many hosts are connected to Administration server?
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Hi,

Could you please clarufy how many hosts are connected to Administration server?Hi,

Could you please clarufy how many hosts are connected to Administration server?

Dear Support,

Thanks for the support.

Actually there are total of 8000 devices, 4000 thin client is managed from other KSC server and the remaining 4000 devices with another KSC server, so in fact there are 2 KSC servers for 8000 devices and both of these KSC server connected devices is having same error as mentioned above.

Thanks
Userlevel 4
Badge +2
Thank you for that info!

Could you please provide us with klnagchk report(as a text file, not an image) from one of affected host?
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Thank you for that info!

Could you please provide us with klnagchk report(as a text file, not an image) from one of affected host?

Dear Support,

Thanks for the response.

Please find the attached required file.

the attached files was retrieved after executing the following command:

klnagchk -logfile result.txt

If this was your required file then its ok, otherwise please provide me with the command to get the desired results.

Thanks
Userlevel 4
Badge +2
Thank you for that info!

Please increase syncronization period from 15 minutes to, for example,30.
Please let us know about result.

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