Kaspersky
Question

Lost USB functionality after remove Kaspersky Security 10 for Windows Server with Kavremover [MOVED]

  • 4 January 2020
  • 6 replies
  • 179 views

Hello everybody

Some body have resolve this problem?

Yesterday a installed a Kaspersky Security 10 for Windows Server into Windows Server Standard Edition 2016. So after some test I uninstalled this version using Kavremover, however after rebooting the server I lost the USB functionality of my server ports.

I could login into server using Remote Desktop.

 

I attach log files from Kavremover.

 

Kaspersky Security 10 for Windows Server

 

//Mod Note: moved to the correct section.


6 replies

Userlevel 7
Badge +8

Hi, @Tesla_Charly .
Why was deleted using kavremover? Was the server backed up?
Make a backup of the server, try to use the recommendations of this articles:

https://support.kaspersky.com/14227
https://support.kaspersky.com/14221

Hi, @Tesla_Charly .
Why was deleted using kavremover? Was the server backed up?
Make a backup of the server, try to use the recommendations of this articles:

https://support.kaspersky.com/14227
https://support.kaspersky.com/14221

 

Why was deleted using kavremover?R= We normally use the kavremover to uninstall kaspersky product, so is the first time that use kavremover to uninstall Kaspersky Security 10 for Windows Server.

 Was the server backed up? R= No. 

Userlevel 7
Badge +8

@Tesla_Charly  do not use kavremover without special need. Especially when using Kaspersky Security for Windows Server. This is noted even in the article with the utility. Always uninstall programs in a standard way
Could you restore the functionality of the USB connectors? Did the above articles help you?

@Tesla_Charly  do not use kavremover without special need. Especially when using Kaspersky Security for Windows Server. This is noted even in the article with the utility. Always uninstall programs in a standard way
Could you restore the functionality of the USB connectors? Yes Did the above articles help you? 

Hello @Friend. Following the recommendations of Kaspersky Support I reinstalled Kaspersky Security for Windows Server. and recover the controls of my USB ports. Later I removed the product form startup menu with the option modify or remove of Kaspersky.

Finally I restarted the server and the ports are working normally.

 

Kaspersky team recommended this article:

https://box.kaspersky.com/f/1e6bbcedd63c405bae29/

 

Note: I could do the operations from Remote Desktop, because a couldt’n access to server into safe Mode because in safe mode presented the same issue. 

 

Thanks for your help. Greetings from Mexico.

 

 

 

@Tesla_Charly  do not use kavremover without special need. Especially when using Kaspersky Security for Windows Server. This is noted even in the article with the utility. Always uninstall programs in a standard way
Could you restore the functionality of the USB connectors? Yes Did the above articles help you? 

Hello @Friend. Following the recommendations of Kaspersky Support I reinstalled Kaspersky Security for Windows Server. and recover the controls of my USB ports. Later I removed the product form startup menu with the option modify or remove of Kaspersky.

Finally I restarted the server and the ports are working normally.

 

Kaspersky team recommended this article:

https://box.kaspersky.com/f/1e6bbcedd63c405bae29/

 

Note: I could do the operations from Remote Desktop, because a couldt’n access to server into safe Mode because in safe mode presented the same issue. 

 

Thanks for your help. Greetings from Mexico.

 

 

 

 

As a comment I Cannot follow the steps of the video because I have not had a Kaspersky Console.

Userlevel 5
Badge +4

Is it possible to install a console? It could be found within installation package.

Thank you!

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