Kaspersky
Question

Laptop's Built in Keyboard and Mouse is not working after FDE

  • 25 June 2019
  • 1 reply
  • 754 views

Hello Team,

We’ve installed our standard image with Win10 1903 and KES 10.3.3.275/11.0.1.90/11.1.1.126 on new Lenovo T490 and X390 laptops, then started encryption. Once SSD was encrypted, I restarted the laptops and noticed that built-in keyboard is not working,we can’t type anything, only touchpad is working. Connected external USB keyboard is working fine. I don’t see any problems in BIOS or Lenovo Diagnostic, it’s fine even in Windows after KES authorization. All OS updates are installed.

Tested KAV Versions : 10.3.3.275/11.0.1.90/11.1.1.126
OS : Win10 64 bit 1903
Laptop Model: Lenovo T490 and X390

1 reply

Userlevel 3
Badge +2
Hello Team,

We’ve installed our standard image with Win10 1903 and KES 10.3.3.275/11.0.1.90/11.1.1.126 on new Lenovo T490 and X390 laptops, then started encryption. Once SSD was encrypted, I restarted the laptops and noticed that built-in keyboard is not working,we can’t type anything, only touchpad is working. Connected external USB keyboard is working fine. I don’t see any problems in BIOS or Lenovo Diagnostic, it’s fine even in Windows after KES authorization. All OS updates are installed.

Tested KAV Versions : 10.3.3.275/11.0.1.90/11.1.1.126
OS : Win10 64 bit 1903
Laptop Model: Lenovo T490 and X390

Hello!
Please create an incident to your company account and ask for a private fix for the version that you uses.
Thank you!

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