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We’ve installed our standard image with Win10 1903 and KES 10.3.3.275/184.108.40.206/220.127.116.11 on new Lenovo T490 and X390 laptops, then started encryption. Once SSD was encrypted, I restarted the laptops and noticed that built-in keyboard is not working,we can’t type anything, only touchpad is working. Connected external USB keyboard is working fine. I don’t see any problems in BIOS or Lenovo Diagnostic, it’s fine even in Windows after KES authorization. All OS updates are installed.
Tested KAV Versions : 10.3.3.275/18.104.22.168/22.214.171.124
OS : Win10 64 bit 1903
Laptop Model: Lenovo T490 and X390
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