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KSC13 MMC hight CPU usage

  • 23 June 2021
  • 3 replies
  • 74 views

Hello everyone!

Help me solve this problem.

Details:

VM Windows Server 2012 R2 Standart x64

RAM 8gb

KSC13

We have hight CPU usage on starting KSC13 console, this problem retry to every user who logoned on server

 

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Best answer by Jose P 23 June 2021, 23:15

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3 replies

Userlevel 2
Badge +1

Greetings Grng0,

I've seen high memory and CPU issues on the security center due to not having the minimum system requirements. For KSC13, you need to have Microsoft SQL Server 2012 Express 64-bit or above. If you run Microsoft SQL Server 2019 (all editions) on Windows 64-bit, it requires additional actions, check them here:

https://support.kaspersky.com/KSC/13/en-US/92403.htm

If system requirements are up to spec, then a support ticket will need to be opened to check KSC traces.

You can contact Kaspersky Technical Support by opening a case at companyaccount.kaspersky.com or by calling 781.503.1880 option 3.

Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET)
Excluding company holidays

https://support.kaspersky.com/us/b2b/US

To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information.

To register for CompanyAccount, click on the link below:
https://companyaccount.kaspersky.com/account/create

Once at this site:
• Enter First name, Last name, Company Name, E-mail address.
• Upload a key file (.key) or enter your 20 digit activation code.
• Enter the CAPTCHA code
• Accept the “terms of Privacy Statement.”
• Click "Create now."

Once completed, you will receive an email with instructions on how to access Kaspersky Lab support.

For more details, click on the link below:

http://support.kaspersky.com/faq/companyaccount_help

Best Regards,

Userlevel 3
Badge +1

From my experience, the mmc (client software) of KSC sometimes uses more CPU especially when it is opened for a long time, I just close it and reopen it (after that, the CPU usage is less than before).

Greetings Grng0,

I've seen high memory and CPU issues on the security center due to not having the minimum system requirements. For KSC13, you need to have Microsoft SQL Server 2012 Express 64-bit or above. If you run Microsoft SQL Server 2019 (all editions) on Windows 64-bit, it requires additional actions, check them here:

https://support.kaspersky.com/KSC/13/en-US/92403.htm

If system requirements are up to spec, then a support ticket will need to be opened to check KSC traces.

You can contact Kaspersky Technical Support by opening a case at companyaccount.kaspersky.com or by calling 781.503.1880 option 3.

Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET)
Excluding company holidays

https://support.kaspersky.com/us/b2b/US

To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information.

To register for CompanyAccount, click on the link below:
https://companyaccount.kaspersky.com/account/create

Once at this site:
• Enter First name, Last name, Company Name, E-mail address.
• Upload a key file (.key) or enter your 20 digit activation code.
• Enter the CAPTCHA code
• Accept the “terms of Privacy Statement.”
• Click "Create now."

Once completed, you will receive an email with instructions on how to access Kaspersky Lab support.

For more details, click on the link below:

http://support.kaspersky.com/faq/companyaccount_help

Best Regards,

Thx, for your answer! I think problem in MS SQL Server, because on my server install only 2008.