Kaspersky
Question

KSC12 "The Kaspersky Security Network Statement is not supported by the policy"

  • 18 June 2021
  • 1 reply
  • 1626 views

Hi everyone,

I have yesterday updated some of Hosts from Kasperky Endpoint Security 11.3.0.773 to 11.6.0.394. Since then it shows in Kaspersky Security Center 12 that these updated hosts are in critical status with this message "The Kaspersky Security Network Statement is not supported by the policy".

I have seen other related posts to this issue, I have opened many times the active policy of 11.3.0, there wasn’t any window in my case which would popup and ask me to accept that Security Network Statement. By the way the Kaspersky Security Network Statement in the active policy is always accepted. I have many times re-accepted, but it didn’t help.

Kindly let me know how can I solve this problem. 

 

Regards,

Umair 


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Hello Umair,

With KSC the KSC upgrade, KES policy plugin should have also upgraded to latest version.  For this reason KSN Statement needs to be re-accepted from KES policy.  Please Go into KES 11 Policy Settings >Advanced Threat Protection and Click the KSN statement Link to Accept the terms.

If the issue persists, please contact technical support by opening a support case at companyaccount.kaspersky.com or call 781.503.1880 option 3.

Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET)
Excluding company holidays

https://support.kaspersky.com/us/b2b/US

To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information.

To register for CompanyAccount click on the link below:
https://companyaccount.kaspersky.com/account/create

Once at this site:
• Enter First name, Last name, Company Name, E-mail address.
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• Accept the “terms of Privacy Statement”
• Click "Create now"
Once completed, you will receive an email with instructions on how to access Kaspersky Lab support.

For more details, click on the link below:http://support.kaspersky.com/faq/companyaccount_help

Best Regards,