Kaspersky
Question

KSC11a after upgrade executes occasional "dumps" with loss of connection.


Hi everyone,
after the upgrade from KSC10-10.4.343a, fully functional, to KSC11-11.0.0.1131a, completed successfully and without any errors, I found an occasional crash with the relative dump of the KLSERVER.EXE application.
After a few tens of seconds the console (always installed on the same server) is restored and everything returns to work for a few hours.
I state that the KSC is installed on a Win2008R2SP1 with SQL 2008R2.
The server event log in the Kaspersky Log entry indicates a

"Process 3752 '\Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky Security Center\klserver.exe' will be terminated due to exception EXCEPTION_ACCESS_VIOLATION (c0000005) in module 'C:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Center\klcssrv.dll' at 6302A558. Dump file 'C:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Center\~dumps\KSC.11.0.0.1131_05.15_14.48_3752.0xC0000005klserver.full.dmp' has been created.. "

Even if the server is working (it manages over 1000PCs) it has become slow in displaying the console and I would like to solve the problem so that the system is not aggravated and totally blocked.
Thanks in advance for the help
Carlo

5 replies

Userlevel 3
Badge +2
Hi everyone,
after the upgrade from KSC10-10.4.343a, fully functional, to KSC11-11.0.0.1131a, completed successfully and without any errors, I found an occasional crash with the relative dump of the KLSERVER.EXE application.
After a few tens of seconds the console (always installed on the same server) is restored and everything returns to work for a few hours.
I state that the KSC is installed on a Win2008R2SP1 with SQL 2008R2.
The server event log in the Kaspersky Log entry indicates a

"Process 3752 '\Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky Security Center\klserver.exe' will be terminated due to exception EXCEPTION_ACCESS_VIOLATION (c0000005) in module 'C:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Center\klcssrv.dll' at 6302A558. Dump file 'C:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Center\~dumps\KSC.11.0.0.1131_05.15_14.48_3752.0xC0000005klserver.full.dmp' has been created.. "

Even if the server is working (it manages over 1000PCs) it has become slow in displaying the console and I would like to solve the problem so that the system is not aggravated and totally blocked.
Thanks in advance for the help
Carlo

Hello!
Please provide us with the ful GSI and crash dumps.
Thank you!
Thank Dmitry,
Now I have open a TK in CompanyAccount n. INC000010454703.
I sent them GSI and Dump files.
Thank you
Carlo
Userlevel 1
Badge
@carlun58 any news about this case? i have a similar situation.
Badge
Yes, I have news. I opened a ticket in CompanyAccount which gave me a patch to fix the problem. Now it works without problems.
Bye
Carlo
Userlevel 1
Badge
Thanks. I opened a case in CA (INC000010822392), and wait for a reply.

Reply / Ответить