Kaspersky
Question

KSC service not running

  • 4 September 2021
  • 1 reply
  • 38 views

  • Once posted
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Hi

 

I am using kaspersky ksc version 13.1.both mmc and web console are installed. Using  windows 10 OS.

in last week i got following error message 

Service 'kladminserver' has been stopped due to an error. #1192 Administration Server data is inconsistent. You must uninstall Administration Server, install it again, and go through the restoring process by using the klbackup utility.

 

then i remove the ksc and reinstall it but same result ksc service not running. Then i reload the os and also change the DB and reinstall the ksc and web console but same issue 

 

kindly plz help

 

Arun


1 reply

Userlevel 2
Badge +1

Greetings AKS,

Did this happen after an upgrade or was everything working fine before?

Another detail, was the server damaged even after doing an installation from scratch or did you restore the database?

 

I would recommend opening a support case at companyaccount.kaspersky.com.

Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET)
Excluding company holidays

https://support.kaspersky.com/us/b2b/US

To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information.

To register for CompanyAccount, click on the link below:
https://companyaccount.kaspersky.com/account/create

Once at this site:
• Enter First name, Last name, Company Name, E-mail address.
• Upload a key file (.key) or enter your 20 digit activation code.
• Enter the CAPTCHA code
• Accept the “terms of Privacy Statement.”
• Click "Create now."

Once completed, you will receive an email with instructions on how to access Kaspersky Lab support.

For more details, click on the link below:

http://support.kaspersky.com/faq/companyaccount_help .

Best Regards,

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