Today migrated our KSC to v13 and started to migrate our clients to agent version v13. What a bad idea. It has completely wiped out our Kaspersky installation.
When the agent started installation on machine it erased all the licenses from endpoints leaving any endpoint protection products in an inactive state. What’s worse - it did not f*cking disable them completely which means that Windows Defender was not activated. This in turn left the machines not only unprotected but also inaccessible from network because Windows Firewall did not kick in. All machines not only wiped out from KSC and no way to remedy but also inaccessible to our other remote management tools. Holy Jesus Christ on a chicken basket! Had to mobilize our whole IT team and send them by foot from machine to machine in every office and location to activate the endpoints manually with the activation code so that we would not be completely unprotected. None of the clients still connect to KSC. I shudder when I think what happened during those couple of hours our network was completely unprotected. Hours have passed and still haven’t heard back from Kaspersky support.
So if you’re thinking about starting migration KSC and Agent v13 be warned.
Best answer by Igor Kurzin
Sorry to hear about ths situation. We would like to deeper investigate the issue you are experiencing. In your second post you mention that there is another ticket open, is this for another issue? If yes, please submit a ticket with detailed description to technical support via your CompanyAccount, and post here the incident number. Or if the incident has already been submitted, post here the incident number, we will request some additional data for further analysis.