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KSC console view corrupted

  • 6 June 2019
  • 3 replies
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I was previously able to use the KSC console (KSC 10 SP3 10.5.1781) without issue on my computer but after uninstalling it and installing KSC 11.0.0.1131 console any of the views that have devices in them appear corrupted. The rest of the console works normally and displays correctly.

I tried uninstalling and reinstalling the console but the issue still persists. I also tried going back to the previous version mentioned and the error occurred when it was installed and tested.

I have tested other MMC snap-ins and consoles in an attempt to see if the issue is coming from Windows or just the KSC console and they all worked fine although I'm not sure if there is a more specific way to test that. The installer that we used was successfully installed on 3 other computers and is working normally on those and 2 of those were upgrades from a previous version of the console.

A screenshot of the devices view is attached. The names of the devices show up on the right side like they are there but just not visible to be interacted with.

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Best answer by ICG 11 June 2019, 15:34

We got KSC updated to version 11 and the issue with the console corruption was resolved.

Normally would've done it that way and gotten more details with the question too (versions and GSI if needed) but we got out of order on that so apologies for the minimal information. Thanks again for the assistance.
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We got KSC updated to version 11 and the issue with the console corruption was resolved.

Normally would've done it that way and gotten more details with the question too (versions and GSI if needed) but we got out of order on that so apologies for the minimal information. Thanks again for the assistance.
I have only updated the console on a few of our workstations so far but not the KSC server yet. I wasn't sure if there would be any issues when updating them in reverse like that but it appeared to work when I had tested it on one of them.

If we need to update KSC to 11 for troubleshooting or just as a requirement that I missed I can do that too.
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I was previously able to use the KSC console (KSC 10 SP3 10.5.1781) without issue on my computer but after uninstalling it and installing KSC 11.0.0.1131 console any of the views that have devices in them appear corrupted. The rest of the console works normally and displays correctly.

I tried uninstalling and reinstalling the console but the issue still persists. I also tried going back to the previous version mentioned and the error occurred when it was installed and tested.

I have tested other MMC snap-ins and consoles in an attempt to see if the issue is coming from Windows or just the KSC console and they all worked fine although I'm not sure if there is a more specific way to test that. The installer that we used was successfully installed on 3 other computers and is working normally on those and 2 of those were upgrades from a previous version of the console.

A screenshot of the devices view is attached. The names of the devices show up on the right side like they are there but just not visible to be interacted with.


Hello!
Please clarify - did you update only console or the KSC server too?
Thank you!

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