Kaspersky
Question

KSC console 11 install problem

  • 29 August 2019
  • 15 replies
  • 1121 views

Hello,

I cannot install Kaspersky Security Center Console 11 on windows 10

I run setup and nothing happens. When I run KSCC.msi there is message: "To install the application, run the setup.exe file."

Regards,
Michal

15 replies

Userlevel 5
Badge +2
Hi,

Could you please provide us with GSI log from that host?
Hello,

Here you are.
Userlevel 5
Badge +2
Thank you for that info!

For further investigation please provide us with console installation logs as described at the article - https://support.kaspersky.com/9320#block2
Hello,

Instalation logs included.
Userlevel 5
Badge +2
Could you please confirm that $klconsole-YYYY-MM-DD-HH-MM-SS.log was not created during instalation?
Yes, it wasn't created
Hello, any update to my case?
Hello,

I still have the issue
Userlevel 5
Badge +2
Sorry for the delay.

Please download console distributive anew and run installation once again.
Please inform us about result.
Thank you!
The result is the same.
Logs included

Michal
Userlevel 5
Badge +2
Thank you for that info!

Please run the installation with local or domain administrator privileges and inform us about result.
Hi Nikolay,

First, the provided instalation file is the same version I run month ago.
Second, I tried to run as local and doman administrator and it doesn't work.
Userlevel 5
Badge +2
Thank you for that info!

For further investigation please run cmd with admin privileges and install console using command "msiexec.exe /i "C:\Pah-to-distributive\Kaspersky Security center console.msi"" /l*vx c:\con_inst.log.
Please provide us with all console installation logs and with con_inst.log.

Thank you!

I got: To install the application, run the setup.exe file.

 

Hello,

Any update? I need this console

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