Kaspersky
Question

KSC - Cloud Console user

  • 2 August 2021
  • 1 reply
  • 49 views

Hello,

I just created an account on ksc.kaspersky.com, and created a workspace with a KSC console.

I’d like to give access to other administrators, so I created new users in this console, give them roles to manage the console.

I logoff, then I try this new accounts . . . The accounts can’t login.

How can I give access to new users to manage my console ?

Thanks. 


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1 reply

Userlevel 1
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Greetings S.Inf!

Please contact technical support by opening a support case at companyaccount.kaspersky.com or call 781.503.1880 option 3.

Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET)
Excluding company holidays

https://support.kaspersky.com/us/b2b/US

To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information.

To register for CompanyAccount click on the link below:
https://companyaccount.kaspersky.com/account/create

Once at this site:
• Enter First name, Last name, Company Name, E-mail address.
• Upload a key file (.key) or enter your 20 digit activation code.
• Enter the CAPTCHA code
• Accept the “terms of Privacy Statement”
• Click "Create now"
Once completed, you will receive an email with instructions on how to access Kaspersky Lab support.

For more details, click on the link below:http://support.kaspersky.com/faq/companyaccount_help

Best Regards,