Kaspersky
Question

ksc 11 installation issue

  • 2 March 2020
  • 9 replies
  • 129 views

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  • Junior Helper
  • 145 replies

Hi,

Our SQL server 2016 sp2
Try to install KSC11. When we tried to run setup, database server is not getting integrated. 
Error: No db connection
we are able to telnet from KSC server to db server with 1433.
KSC Log as well as SQL server log.

Please find the logs in the below link

https://drive.google.com/open?id=1CghOFga92AFrBoZHc87Is4wB-bI1zUrd

BR
 


9 replies

Userlevel 5
Badge +4

Sorry for the delay.

For some  reason, $klserver-install-YYYY-MM-DD-HH-MM-SS.log is abscent at GSI log. Could you please confirm that this log was not generated during installation process?

Otherwise, please attach it to your reply.

Thank you!

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Hi Nikolay, 

Still waiting for your suggestion is this regard.

BR

 

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Hi Nikolay,

Could you find any resolution from the GSI provided?

BR

 

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Hi,

Gsi download link below 

https://we.tl/t-5slMY07Sbu

BR

Userlevel 5
Badge +4

@daru Could you please provide us with ful GSI log from that host?

Thank you!

Userlevel 4
Badge +3

Hi @daru 

If you expect professional support, open a support ticket at your Kaspersky partner or at Kaspersky itself. In this community, technical professionals from the community and also from Kaspersky itself are available to you on a voluntary basis. If you need help very fast, this is the wrong place.

 

Regarding your Problem:

If you manage less than 5000 devices and your SQL Server does not contain any other applications or databases, switch to MSSQL 2017 Express and uninstall MSSQL 2016. Install the MSSQL Server on the same server as the KSC to avoid access problems. Also use the same installation language of MSSQL like KSC (e.g. english and english), this sometimes helps out. Also use Windows authentication in the installer. SQL Server authentication is disabled by default with MSSQL and should not normally be used due security reasons. 

To find the necessary instance in the network, click the button Browse. If it does not show, make sure that SQL Server Browser service is running on the SQL server. It could be disabled by default.

The installer also needs the permission to create a database. The Administration Server will need the write and read permissions for the database. If the Microsoft Windows Authentication Mode is selected, the installer connects to the SQL server under the current Windows user account you are logged in with. Meanwhile, the Administration Server will connect to the database under the account of its service: KL-AK-<*> by default, or the one selected by the administrator at a previous step.

The current user must have the right to create a database on the SQL server. Use a system or domain administrator to install SQL Server and KSC. If the SQL server instance is located on another computer, make sure that SQL server allows remote connections, and that ports are not blocked by the firewall.

 

Cheers,
Leon
 

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Hi Team,

Please reply.

BR

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Hi Kaspersky Team,

I require a reply from Kaspersky expert team.  Kindly help. Waiting for your positive  response. 

THANK YOU 

 

Userlevel 3
Badge +1

Hello,

Please double check the account credential and ensure that account has sufficient right.

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