Kaspersky
Question

KSC 11 custom scan task completes in one minute and 'last scan status' is not cleared.


  • Community Citizen
  • 5 replies
Clients are Network agent 11.0.0.1131 and KES 11.1.0.15919
approximately 50 clients this site.
Custom scan task is scheduled to start at 12:15 PM Wednesday afternoon.
Checking on a client I see the task starting at 12:15:53 and ending at 12:16:53

I also see an error in between the start and completion as follows:
8/28/2019 12:11:38 PM The operation with application resources is blocked by Self-Defense Protection WMI Provider Host NT AUTHORITY\SYSTEM Blocked C:\Program Files (x86)\Kaspersky Lab\NetworkAgent\klnagent.exe

But there are many of these errors in the report events for a day...

Any help is appreciated.

Thank You

10 replies

Userlevel 5
Badge +4
Hi,

Could you please provide us with GSI log form one of affected hosts?
Thank you!
Apologies, I had to 'cleanse' it...
Userlevel 5
Badge +4
Unfortunately, this report is not full and does not contain event logs.
Could you please collect the report onece agian?
Nikolay,

Is there a way to keep this "GetSystemInfo' data secured from public view please?

Thank You
Userlevel 2
Badge +2
You can send link throught private message.

Thanlk you!
Konstantin,

Can I upload this or do you mean I can email you a private link, say a dropbox or other web link?
Userlevel 5
Badge +4
You can upload it to any file sharing resource and provide us with a link.
Thank you!
Nikolay,

I just sent you a Google Drive link via private message...
Hmmnn, did everybody go on vacation? Almost 2 weeks, and nada...
Userlevel 5
Badge +4
Sorry for the delay.

according to Kaspersky event logs there are lots of connection errors.
Please use klmover utility fo change admin server address from doain name to IP address at several test hosts and run a task once again.
Please inform us about result.
Thank you!

Reply