Kaspersky
Question

KSC 11 client threats not showed

  • 24 June 2019
  • 7 replies
  • 196 views

Badge
  • Junior Helper
  • 42 replies
Hi,

I performed upgrade to KSC 11 and I'm comparing Most infected computer reports to KSC clients statuses and there are no matches.
On the report I have some clients with viruses detected but, if I open related client protection status, I don't see any threat reported.

Is it a setting of managed devices group or a KSC 11 setting?
Before the upgrade I could see detected threats on the client protection and within the related column of clients group.

Thanks

7 replies

Userlevel 4
Badge +2
Hi,

Could you please provide us with a screenshot that shows the issue?
Thank you!
Badge
Hi,

Could you please provide us with a screenshot that shows the issue?
Thank you!


Hi Nikolay,

These are the snips.
1) report refresh
2) report information
3) client information

Before KSC 11 upgrade I could see the viruses counter information but now is every time to 0.

Thanks

Badge
I forgot this

4) clients threats detected column

Userlevel 4
Badge +2
Thank you for that info!

Could you please provide us with an export of Network agent policy and with Details of current database tab at administration server properties?
Badge
Thank you for that info!

Could you please provide us with an export of Network agent policy and with Details of current database tab at administration server properties?



Here's what's requested.
Thank you


Badge
Hi Nikolay.
Any news about this point?
Badge
I forgot this

4) clients threats detected column



Any news Nikolay?
Now the column above is populated but it's not possible view threats within client.

Reply / Ответить