KSC 10.5 - KES11 - Seagate expansion External Drive device Policy Conflict

  • 2 March 2021
  • 0 replies


I had allow a specific  Seagate expansion external hard drive 1TB by adding it in trusted device. But when I plug another Seagate expansion external hard drive 1TB with same model it also allow it despite they have different serial number


Hint: the both external drives shown in Kaspersky EndPoint Security as same device ID and device model as are single drive.

1- How can I solve this problem?

2- how can I show the serial number of each external drive (specifically  for the same external drives model and size like I have)

3- Is there any kind of way to add a serial number for a specific device in trusted device?


Thank you

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