Kaspersky
Question

keyaboard issue in kes11 FDE

  • 18 July 2019
  • 9 replies
  • 370 views

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  • Junior Helper
  • 145 replies
Hi,

We are facing one typical problem regarding DELL Latitude 3400 model Laptops. After encrypting with KES-11.1.1.126 the internal keyboard is not working but mouse is working.

If we plug in external USB keyboard then it is working.

here is the GSI log including the KES FDE precheck up Logs for your information.

Download link
https://wetransfer.com/downloads/f3c03e311eb43c5dea9d4e7e5cbc844e20190718073219/562504de15dc7d7cebb4db38717e01e820190718073219/f0a274
2 items
GSI6_EDFX-LAPTOP-61N_AmitKS_07_18_2019_12_14_27.zip
3.43 MB
fde_precheck_11.1.1.1.zip
24.8 MB

Thank You

9 replies

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Hi,

Still waiting for your positive response. kindly reply.

BR
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Hi,

one day gone. There is no reply. Kindly say in yes or no. Whether resolution is possible or not. So accordingly we will proceed further.

Thank you
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Hi,
Still waiting for your reply. Why so delay.

BR
Userlevel 2
Badge +2
Hi,

Could you please create incident in CompanyAccount with your problem description.

Thank you!

Hi, Daru

I have the same problem, Can you find any solution for this issue?

 

Thank you

Userlevel 5
Badge +4

Hi,

Could you please clarify what version of KES do you use?

Thank you!

The same version 11.1.1.126

Userlevel 5
Badge +4

Is it possible to upgrade KES to 11.2?

Thank you!

Hi, Nikolay

It’s done the upgrade, keyboard it’s come back to working but traking pad stop work.

If i plug in a USB Mouse, it’s showing the pointer mouse.

 

Thank you!

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