following fact: the new KES 11 for macOS is not executed correctly in our environment. Update tasks can neither be started remotely nor via the GUI. An Incident is already opened (INC000010353734 and INC000010487018), there is actually no really progress here however. The corresponding trace files can be found here.
Via Kaspersky Security Center I can see that the KES is running, but the agent is displayed as inactive. I believe that the error is due to an incorrect adoption of the policy. After running the klnagchk -sendhb locally I get the following error message:
The error shown in the screenshot continues after re-installing the network agent.
We use the following programs:
- KES Mac 18.104.22.168
- Network Agent Mac 22.214.171.124
If not, I hope for a solution from support and will publish it here for everyone.
Best answer by intrusus
I have now told my user to uninstall the agent and delete the directory: /Library/Application Support/.../klnagent_conf/. The user then has to reinstall the agent locally.
If I have any news, I will post it here.