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Question

KES licenses over shwoing

  • 1 February 2021
  • 6 replies
  • 71 views
Deadlock4400
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Hello everybody,

Around 50 KES Advance licenses are not deployed but showing those are being used.

Environment:

KSC Version - 12

KES Version - 11.4

Previously there were KES SELECT License were there but we’ve made a New KSC and deploy all new KES agents and Network agents. Everything seems like alright but problem is with Licenses.          Let’s assume 200 valid licenses was purchased but deployed only around 150. But on KSC License sections there showing nearly 195 deployed.

Please give me some exact guidelines then we can sort this problems out.

Thanks in Advance

@Deadlock4400 

6 replies

Deadlock4400
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Hello @Caos may i have a suggestion?

Caos
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Hi,

Please submit a key usage report that will clarify all of this.

Regards

Forum moderator. Did it answer your question? Please mark it as "Best Answer"! ¡Thanks! ¿Respondió a su pregunta? Por favor, márquelo como "Mejor respuesta". ¡Gracias!
MilanBortel
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Hi @Deadlock4400,

in license properties, you can always view assigned devices, so probably you can check here, what’s going on … ?

License properites → Devices

Cheers,
Milan

Kaspersky Certified Trainer, Kaspersky Registered Partner, Kaspersky Certified System Engineer
Deadlock4400
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Hello @MilanBortel 

Thanks for your reply.

Yes we can see the Devices which have Kaspersky Licenses by double clicking on the License key file/activation code from the Kaspersky Licenses section.
Another option is there 'View report on usage of license keys'.

From Device Discovery we can do Domain Scan / Active Directory / IP range Scan. 
If some Devices (PCs) are formatted and again KES agent installed Or previously a PC had another version of KES License and now lets say KES advance license then after Device discover same PC show 2 or 3 times but with Real Time protection 1 PC is there, others 2 might have Network Agent showing. 
So how can we permanently delete those duplicate PCs from KSC or from KSC database? 

 

Thanks 

@Deadlock4400 

Caos
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Userlevel 7
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Hi,

Some of the causes for machines to appear as duplicates are:

• Relocate host from workgroup to domain and vice versa;
• Replacement of a network card;
• Presence of hosts with the same names in different domains;
• Host with two operating systems and one name;
• Deploy the system with an image that was created on a host with the Network Agent installed.

According to the documentation below:
https://support.kaspersky.com/9299

Regards

Forum moderator. Did it answer your question? Please mark it as "Best Answer"! ¡Thanks! ¿Respondió a su pregunta? Por favor, márquelo como "Mejor respuesta". ¡Gracias!
MilanBortel
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Hi @Deadlock4400,

if you want to delete any device from KSC, first you need to delete it from any managed group (it moves automatically to Unassigned devices folder). From there, you need to delete the device once more. After that, it is eventually deleted from KSC :innocent:

 

Cheers,
Milan

Kaspersky Certified Trainer, Kaspersky Registered Partner, Kaspersky Certified System Engineer

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