Kaspersky
Question

KES Installation on windows 10 x86


Error 27300, error installing driver klhk.sys_x86_nt602

i get this error when installing Kaspersky end point security 11.0.0.6499 on a windows 10 32bit computer.

please assist

14 replies

Userlevel 6
Badge +4
Hi,

Please provide complete GSI report from affected workstation.

Use latest tool available here : https://www.getsysteminfo.com/

Also you can try with the Latest Version: KES v11.1.0.15919

Regards
Hi,

Please provide complete GSI report from affected workstation.

Use latest tool available here : https://www.getsysteminfo.com/
Also you can try with the Latest Version: KES v11.1.0.15919

Regards

the getsysteminfo doesn't go through.
where do I find this version: KES v11.1.0.15919
or is there any other solution to this?

Regards
L Myundo
Userlevel 6
Badge +4
Hi,

Need the getsysteminfo for review.

Please upload the necessary information so that we can help you (, OS and build installed, upload your getsysteminfo (gsi) using the latest available version of it, you must send the URL of the Web that is generated with the report, to review it, etc ...).

To generate the getsysteminfo (gsi) check this link: https://support.kaspersky.co.uk/common/diagnostics/3632#block7

Getsysteminfo (GSI) direct download: http://media.kaspersky.com/utilities/ConsumerUtilities/GetSystemInfo6.2.zip

In addition to attaching the gsi file, it is advisable to send the URL link of the Web that is generated with the report, to facilitate the work.

KES v11.1.0.15919 download: https://support.kaspersky.com/kes11#downloads

Regards
Hi,

We are having the same problem, we are replacing McAfee with Kaspersky and have successfully deploied the Network Agent, but when try to install KES we got the same message.

Link to GSI report. Link

Best regards,

Douglas
Userlevel 3
Badge +1
Hi,
@Douglas Araujo Could you please provide us with GSI as a file?
@Myundo Please install attached driver manually(RMC at klhk.inf - install) and launch installation once again.
Please let us know about result.
Hi @Nikolay arinchev ,

Here is the link for the file.

Best regards,

Douglas
Hi,
@Douglas Araujo Could you please provide us with GSI as a file?
@Myundo Please install attached driver manually(RMC at klhk.inf - install) and launch installation once again.
Please let us know about result.

sorry for late response.
am looking for... where to get this driver klhk.inf

Regards,

Linus
Userlevel 3
Badge +1
I`m sorry.
Here is the file
I don't know how to install this.
but I found some other way out, I uninstalled the agent then started with the KES and reinstalled the agent.
Thanks for your responses.

Much Regards,

Linus Myundo
Hi @Nikolay arinchev ,

Here is the link for the file.

Best regards,

Douglas


@Nikolay arinchev

Any news about this?

Best regards,

Douglas
Userlevel 2
Badge +1

Hi @Nikolay arinchev ,

Here is the link for the file.

Best regards,

Douglas
@Nikolay arinchev

Any news about this?

Best regards,

Douglas

Hello!
Can you please check the link. We cannot access the file.
Thank you!
Hi @Nikolay arinchev , Here is the link for the file. Best regards, Douglas
@Nikolay arinchev Any news about this? Best regards, Douglas
Hello! Can you please check the link. We cannot access the file. Thank you!

@Dmitry Parshutin ,

Here is the new link, valid until May 17.

Best regards,

Douglas
Userlevel 3
Badge +1
@Douglas Araujo
Please use the utility to clean up all remains of previous installations and re-launch current installation.

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