Kaspersky
Question

KES 11 remote uninstallation fatal error (lite encryption)


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  • Junior Helper
  • 52 replies
Hi,

After KSC update to latest version I have to perform update to KES 11.1.1.126 but the problem is we have clients with KES 11 lite encryption version (without disk encryption!) that every time I perform remote uninstallation show this error.

Is there a way to solve this without a manual uninstallation?
Affected clients are not many but I would remotely perform.


Event name Completed with error
Severity: Functional failure
Application: Kaspersky Security Center 11 Administration Server
Version number: 11.0.0.1131
Task name: Uninstall KES 11 for Windows
Device: XXXXXXXXXXXXXXXXXXXX
Group: Clients
Time: 11.06.2019 12:01:34
Virtual Administration Server name:
Description: Remote uninstallation has finished on this device with an error: Fatal error during uninstallation.


I tried also with direct installation of KES 11.1.1.126 strong encryption but if fails with error:

Remote installation has been completed with an error on this device: Fatal error during installation. (The installed AES-56 encryption libraries do not correspond to the AES-256 encryption libraries in this package.)

11 replies

Userlevel 4
Badge +3
Hi,

some questions:
  • Can you provide us a GSI log file via https://www.getsysteminfo.com/?
  • Are you trying to install the new KES over the other one or do you uninstall the old one first and then install the new one by separate tasks?
Kind regards
Leon
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Hi Intrusus,

I tried both of them.
GSI log taken from KSC server or clients?
Userlevel 4
Badge +3
...
GSI log taken from KSC server or clients?


A GSI logfile of an affected client, please. 😉
Userlevel 4
Badge +3
Hey @Alex

Can you briefly explain how you fixed the problem?
Would be quite helpful for me and the community...😁

Thanks in advance,
Leon
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I didn't solved it.
It's a challenging time for the company, really busy days, so I can't ask users to work on their laptops.
I'll let you know the solution but, due to are only few clients, I'll proceed manually.
Userlevel 4
Badge +3
I didn't solved it.
It's a challenging time for the company, really busy days, so I can't ask users to work on their laptops.
I'll let you know the solution but, due to are only few clients, I'll proceed manually.


Okay, sure - hope you can handle it.
Sometimes you just have to focus on one thing at a time to achieve your goals.😉
I wish you and your company much success!💪🏽

Cheers
Leon
Hi team,

Any update solution ? I have issue like you when update to 11.1.126
Userlevel 4
Badge +2
Hi,

Please use kavremover utility to delete remains of previous installation an run new installation once again.
Thank you!
Hi,

Please use kavremover utility to delete remains of previous installation an run new installation once again.
Thank you!


How can I deploy it on KAS Security Center ?

Hi,

Please use kavremover utility to delete remains of previous installation an run new installation once again.
Thank you!
How can I deploy it on KAS Security Center ?


Could you please help me this case soon
Userlevel 4
Badge +2
There is no way to deploy kavermover utility over KSC task.

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