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KES 11 on Arm processor, Windows 10 64bit version 1903

  • 13 November 2019
  • 5 replies
  • 1059 views

We are unable to install Kaspersky 11 application on this Windows 10 Arm - Snapdragon processor based laptop - error 27300.

The agent installs OK.  Is this processor supported?

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Best answer by Caos 13 November 2019, 13:59

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5 replies

Userlevel 7
Badge +9

Hi,

Please review:

https://help.kaspersky.com/KESWin/11.1.1/en-us/127972.htm

https://support.kaspersky.com/common/error/installation/14829

Open a ticket support in the Company Account.

Regards

Neither of those links say that the Windows 10 on Snapdragon Arm processor is or is not supported.

An incident has been opened INC000010972350

Userlevel 7
Badge +9

Hi,

There is nothing to indicate that it is incompatible.

You have been provided with the drivers that fails, to install them manually.

Regards

That driver also fails to install.  Still unable to install KES.

Userlevel 7
Badge +9

Hi,

Please, reply in the ticket of the Kaspersky Company Account.

Please, send screenshot of the error, gsi, etc.. will be review by Kaspersky technicians.

Regards

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