Kaspersky
Question

KES 11 not registering in Windows Defender fast enough

  • 13 June 2019
  • 3 replies
  • 178 views

Hello,

we are using KES 11.0.1.90 on our Windows 10 Enterprise 1809 clients (Intel i5-7500T, 8GB RAM, SSD). AntiVirus signatures are up to date. After turning the computers on and logging in we automatically start Outlook after another program. So Outlook is started after around 30 seconds after logging in. Once Outlook opens the following warning appears ("A program is trying to access email address information stored in outlook..."):


We believe this happens because Kaspersky has not fully started/announced itself at this point. If we check the Windows Defender settings, Kaspersky is not registered with "Virus & threat protection" and "Firewall & network protection" yet:


After around 90 seconds (!) Kaspersky is registered in the Windows Defender tab and the warning in outlook dissapears after accepting it until the next restart of the computer:


Something similiar has happened before (in january). Back then Kaspersky did not udate antivirus signatures on some clients and the warning popped up because of that. This was resolved and did not happen again. This can't be the issue this time however, since signatures are listed as up to date.

What can we do to fix this behaviour?

Thank you!

3 replies

Hello,

Can you try the latest release KES 11.1.1.126, please (uninstall first 11.0.1.90)

In English
https://support.kaspersky.com/kes11#downloads
In German:
https://support.kaspersky.com/de/kes11#downloads

Best Regard
Badge
Are you using Windows 10 v1903? In that case you have to update KES to 11.1.1.126, it's a known issue.
Hello,

thank you for your replys!

I just updated KES to 11.1.1.126 but the issue still persists.

The issue is happening on Windows 10 v1809 and on Windows 10 v1903.

Regards

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