Kaspersky
Question

KES 11 and Windows 10 1909 Problem

  • 1 December 2019
  • 6 replies
  • 5696 views

Hi

I recently Update my 1903 windows 10 to 1909 throw Microsoft update

since  the system reboot KES 11 web plugins malfunctioned and won’t start

Any solutions ?!?!

 


6 replies

Userlevel 5
Badge +4

Hi,

Please provide us with GSI log from one of affected hosts.

Thank you!

 

after updating in windows 10 1909 my Kaspersky internet security was  suddenly showing corrupted files, so I uninstall the kes, when I am trying to  reinstall is now showing an error!!! i am stuck now and cannot install the kes!!

Hi,

Please provide us with GSI log from one of affected hosts.

Thank you!

 

GSI log attached

 

Hello, I have the same problem, My computer is hp, windows 10 and update 1909.
I uninstall kes 11 and try kes 10 and the same thing happens, the computer restarts every 10 minutes.

Thank you for that info!

Have you tried to reinstall KES?

What was the result?


Actually I was looking for a solution to prevent reinstalling the KES!!!

 

Userlevel 5
Badge +4

Thank you for that info!

Have you tried to reinstall KES?

What was the result?

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