Kaspersky
Solved

KES 11.6 installer doesnt run/start [MOVED]

  • 9 July 2021
  • 1 reply
  • 29 views

I have a Windows 7 Pro 32 bits with 2GB RAM and CPU i5 3.2 GHz. Windows 7 clean install, activated and updated, but the KES Cloud 11.6 simple doesn't run or start. After double click or enter, I just shows a running blue circle (like it was going to open up something) but a few seconds later, the blue circle disappear and nothing happens. No installation window, no error, nothing.

icon

Best answer by Caos 9 July 2021, 06:34

View original

This topic has been closed for comments

1 reply

Userlevel 7
Badge +11

Hi,

In my personal opinion you need more memory (Minimum requirements is 2 gb of “free” physical memory) . My recomendation 8 gb or more.

Please review: https://support.kaspersky.com/KESWin/11.6.0/en-US/127972.htm

Please open a support ticket in Kaspersky Company Account, attach in the support ticket the getsysteminfo (gsi) for review.

Download the GetSystemInfo tool: https://media.kaspersky.com/utilities/ConsumerUtilities/GetSystemInfo6.2.1.13.exe

Regards