We are running KES 11.3 on all our Windows 10 2004 PCs. I have sporadically been upgrading them using KSC12. It appears that the upgrade is successful and completes successfully as the PC automatically restarts at the end of the process.
However, when the PCs boot back up, the application is not started and won’t start when you try to start it from KSC.
Looking at the Kaspersky Endpoint Log in Event Viewer it just shows ‘ Application crashed during previous session’.
The only ‘fix’ i seem to have found is to manually uninstall 11.4 and then install it again from KSC which then seems to work ok.
Given the number of PCs I have to update though this isn’t really an option to do for them all, especially when most of them are in use all day.
Can you provide any insight into why this would be happening? I’ve not had symptoms like this during any previous update.