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We're having problem with notebooks which are out of office and on VPN (user being sick, work from home, business trip,..). Kaspersky Security Center can't connect to client computer which are on VPN connection but ping from this server to client on vpn works with no problem. Also ping from client to administration server work as well. Did I miss any additional setup for this scenario?
We want to solve that problem because we' re getting many client with device has not connected to administration server in a long time on a daily report.
Server version: 220.127.116.111
Client version: 18.104.22.16819
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