Kaspersky
Question

Kaspersky Security Center blocking Skype (desktop) and Thunderbird [MOVED]

  • 14 July 2021
  • 1 reply
  • 38 views

Hi all

I’ve some trouble with Skype e Thunderbird.

 

I manage circa 20 workstation (windows 8) all with the same policy and Kaspersky Endpoint Security for Windows 11.6.

 

The problem is in only one workstation. I can’t log in with skype (desktop), it say “check your connection” and I can’t send/receive mail with Thunderbird (when I try to send it say that the connection to smtp.gmail.com is failed).

 

Disabling Kaspersky those 2 apps works well.

 

What can I check?

 

Regards


1 reply

Userlevel 2
Badge +1

Greetings davidefil,

By default, we don't block those services, so there might be an issue with the endpoint itself.

Please check by reinstalling the endpoint, and if that doesn't help, then I would recommend opening a support ticket through our Company Account portal:

https://companyaccount.kaspersky.com/account/login

Have a great day!

Regards,

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