Kaspersky
Question

Kaspersky Security Center 10 is unable to connect [MOVED]

  • 6 February 2020
  • 4 replies
  • 38 views

Hi There,

We are using Kaspersky Security Center 10 of version 10.5.1781 (as can be seen in image Capture3).

Few months back we received an error email from Kaspersky server and detailed error message can be seen in “Capture2” image. After few days of ignoring such messgae now we are unable to connect Kaspersky Security Center 10 and we are getting error which can be seen in Capture image as attached.

Someone, kindly help us in resolving this issue asap.

Note: After all such issues, we cannot connect to Kaspersky server, Kaspersky server is not being updated and running on last configurations which were setup before mentioned issues occur. We can confirm above because we are regularly getting emails as were supposed to get before such issues.

 

//Mod Note: moved to the correct section.


4 replies

Badge

Hello TalhaBashir,

Can you repair your Database server or do you have any previous backup of that server from where you can restore. Can you also give a overview of KSC installation as where is DB server installed or in the same server where KSC is?

Hi Ravi,

Thank you for your prompt response. Yes, I can repair the database from SQL Server Management Studio but doing this will require help from your side. Moreover, we can restore earlier backups from “KSC data backup and restore utility” as it is showing us 3 earlier backups which can be seen in Capture image.

Furthermore, DB server and KSC are installed in the same server under same OS.

Could someone please confirm why would above mentioned issues occur and what could be the best possible resolution on after such issues?

Userlevel 5
Badge +2

Hi,

@TalhaBashir , could you please provide us with GSI report from administration server host?

Thank you!

Reply / Ответить