Kaspersky
Question

Kaspersky outlook Add in crashes and add ins won't be starting

  • 6 December 2019
  • 8 replies
  • 958 views

Goodday,

 

I have Kaspersky Endpoint Security for Windows 11.0.1.90 installed on my laptop.

When I want to send a local PDF file using copy to Email Recipient, my outlook is crashing.

The Kaspersky add-Inn in Outlook won't start anymore after this.

I will put some attachement with error messages.

I will allso attach a dmp file but this file is 952 mb. 

Which steps should I take to upload this file?

I hope someone can help me with this issue.


8 replies

Userlevel 5
Badge +2

Hi,

Please provide us with GSI log from that host.

Thank you!

Good day

See the attached GSI log file.

Hope You can help me.

 

Regards,

the attached file

 

Is there anyone who can help me with this case?

Userlevel 5
Badge +2

Sorry for the delayed answer.

Thank you for attached issue.

For further investigation please provide us with the dump created. Please use any file sharing resource and provide us with a link.

 

https://wetransfer.com/downloads/7dc293c8e8ed72e31bf1f33ff769088020191217082152/cc025c562d2957824c8617c8fd8f685920191217082152/f6615e

 

See the download link for the dump file.

Userlevel 5
Badge +2

Thank you for that info!

We submitted ISSUE 3961706.

We will inform you as soon as we recieve any new info from RnD team.

 

Hello.

Developers have built a private fix to address this issue: pf5364.

Please create an incident in CompanyAccount in order to obtain it, specifying a link to this thread and requesting the patch. Unfortunately, we are restricted from uploading it to the forum directly.

Thank you.

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